Shipping & Returns

1. Delivery time

Delivery times for standard shipments in Germany is 48 hours, in the European Union 7 working days, and to countries outside the European Union 14 working days.

These delivery times apply for orders which are received before 12 o'clock midday (CET).

The undertaking to ensure delivery times for shipments abroad depends on prompt customs clearance in the receiving country. Force majeure or disruptions to business, such as riots, strikes or lock-outs, that occur on the vendor's side or on the vendor's suppliers' side which, through no fault of the vendor's, temporarily prevent the vendor from delivering the purchased item within the periods specified in items 3.1 and 3.2 shall extend these periods by the duration of these circumstances.

Shipping items Because of their large size or weight, some items are dispatched as shipping items and the carrier shall agree on a short-term delivery date with you.

2. Delivery time information

In the case of an online order, the delivery time for your order will be shown to you in the shopping basket, and in the case of a phone order you will be notified in person by our staff. If you have given us your email address, we will also send you an order confirmation in which you are notified once again of the delivery time. We can also use your email address to send you further helpful information relating to your order in the Giftshop, for example delivery and return confirmation and free payment reminders.

3. Logistics partner

The items ordered will be packed as quickly as possible by us and handed over to our logistics partner UPS ready for dispatch. Please note that we have no influence on delays which are caused by UPS.

4. Delivery tracking

You can also ascertain the current tracking status of your package at www.ups.de using your package ID number / shipment number. You can obtain further tracking information by email or from our telephone customer support.

5. Shipment costs

The shipment of cigarette lighters abroad entails increased shipment costs.

For shipments to third countries, customs tax and VAT are not included in the sales price and will have to be paid by the customer separately.

If, for technical or logistical reasons, multiple shipments are required, we will of course only make a single charge for the shipments.

to show shipping costs, please choose the country you want the order to be shipped.

UPS Standard

Shipment within 1-2 working days with UPS

Calculation Total price
to 31,50 KG EUR 3,48
from 32,00 to 63,00 KG EUR 15,06
from 63,50 to 95,00 KG EUR 22,59
from 95,01 to 126,51 KG EUR 30,11
from 126,52 to 157,00 KG EUR 37,64
from 157,01 to 183,00 KG EUR 44,42
from 183,01 to 200,00 KG EUR 51,82
from 200,01 to 5.000,00 KG EUR 290,00
from 5.000,00 KG - No Shipping -

Freight Forwarder

If you order contains dangerous goods like Lighters we can only ship with a freight forwarding company. Additional costs will be charged.

Calculation Total price
from 0,01 to 31,00 KG EUR 9,16
from 31,01 to 62,00 KG EUR 18,33
from 62,01 to 89,99 KG EUR 27,49
from 90,00 to 130,00 KG EUR 36,66
from 130,00 KG - No Shipping -

UPS EXPRESS SAVER

Calculation Total price
from 0,01 to 0,99 KG EUR 21,54
from 1,00 to 1,49 KG EUR 21,83
from 1,50 to 1,99 KG EUR 22,06
from 2,00 to 2,49 KG EUR 22,44
from 2,50 to 2,99 KG EUR 22,74
from 3,00 to 3,49 KG EUR 22,93
from 3,50 to 3,99 KG EUR 23,11
from 4,00 to 4,49 KG EUR 23,30
from 4,50 to 4,99 KG EUR 23,64
from 5,00 to 5,49 KG EUR 23,84
from 5,50 to 5,99 KG EUR 24,07
from 6,00 to 6,49 KG EUR 24,26
from 6,50 to 6,99 KG EUR 24,45
from 7,00 to 7,49 KG EUR 24,78
from 7,50 to 7,99 KG EUR 25,02
from 8,00 to 8,49 KG EUR 25,26
from 8,50 to 8,99 KG EUR 25,46
from 9,00 to 9,49 KG EUR 25,74
from 9,50 to 9,99 KG EUR 25,93
from 10,00 to 10,99 KG EUR 27,68
from 11,00 to 11,99 KG EUR 28,07
from 12,00 to 12,99 KG EUR 29,83
from 13,00 to 13,99 KG EUR 31,75
from 14,00 to 14,99 KG EUR 33,56
from 15,00 to 15,99 KG EUR 35,42
from 16,00 to 16,99 KG EUR 37,32
from 17,00 to 17,99 KG EUR 39,19
from 18,00 to 18,99 KG EUR 41,05
from 19,00 to 19,99 KG EUR 42,86
from 20,00 to 20,99 KG EUR 44,72
from 22,00 to 23,99 KG EUR 47,63
from 24,00 to 25,99 KG EUR 50,49
from 26,00 to 27,99 KG EUR 53,45
from 28,00 to 29,99 KG EUR 56,31
from 30,00 to 34,99 KG EUR 59,17
from 35,00 to 39,99 KG EUR 62,36
from 40,00 to 44,99 KG EUR 65,56
from 45,00 to 49,99 KG EUR 68,66
from 50,00 to 54,99 KG EUR 71,85
from 55,00 to 59,99 KG EUR 74,95
from 60,00 to 64,99 KG EUR 78,16
from 65,00 to 69,00 KG EUR 81,24
from 69,01 to 70,00 KG EUR 84,25
from 70,00 KG - No Shipping -

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